Account Closure & Refunds | CadRemit Help Centre

Account Closure


1. Why was my account closed?

For security and regulatory reasons, your account may be closed at our discretion. While specific details cannot always be shared, please be assured that all actions are in line with compliance requirements.

2. Am I eligible for a refund?

Yes. If you have a balance after your account closure, you may be entitled to a refund once the review process is complete.

3. How long does a refund take?

Refunds are typically processed within 60 business days from the date of account closure.

4. How do I receive my refund?

A refund link will be sent to the email address associated with your CadRemit account. Please check your inbox or junk/spam folder and follow the instructions carefully.

5. Which bank accounts are accepted for refunds?

Refunds can only be sent to a personal bank account in the name that you use for the refund link. Fintech wallets and third-party accounts are not accepted.

6. What if my refund is delayed?

First, ensure that you have correctly filled out the refund link sent to your email. If the issue persists, you may contact our Support team for further assistance.

7. Can I appeal the closure of my account?

Please note that account closure decisions are final. However, you remain entitled to a refund of any eligible balance once the process is completed.


8. What happens if a refund needs to be processed but the sending account is closed?

Refunds can only be returned to the original sending account. If that account is closed, blocked, or restricted, the refund will fail and cannot be processed again until the sending bank confirms the account can receive money.


9. What happens if I send money to a closed account?

Once a transaction has been successfully processed on our end, it cannot be cancelled or retrieved. The receiving bank is responsible for accepting or rejecting the payment. If the bank rejects the transaction, the money will be returned. If the money is deposited into the recipient’s account, the transaction cannot be reversed or recalled.


10. Can you retrieve money that has already been deposited into a recipient’s account?

No. Once the money has been successfully deposited into the recipient’s account, we no longer have control over the transaction. Any next steps must be handled directly by the receiving bank.


11.  What happens to my money if the account I sent it to is permanently closed?

The money will be required to follow the applicable unclaimed money process. This means it may be remitted to the state where the transaction was initiated, in line with regulatory requirements.