1. Why was my account closed?

For security and regulatory reasons, your account may be closed at our discretion. While specific details cannot always be shared, please be assured that all actions are in line with compliance requirements.

2. Am I eligible for a refund?

Yes. If you have a balance after your account closure, you may be entitled to a refund once the review process is complete.

3. How long does a refund take?

Refunds are typically processed within 60 business days from the date of account closure.

4. How do I receive my refund?

A refund link will be sent to the email address associated with your CadRemit account. Please check your inbox or junk/spam folder and follow the instructions carefully.

5. Which bank accounts are accepted for refunds?

Refunds can only be sent to a personal bank account in your name that you use for the refund link. Fintech wallets and third-party accounts are not accepted.

6. What if my refund is delayed?

First, ensure that you have correctly filled out the refund link sent to your email. If the issue persists, you may contact our Support team for further assistance.

7. Can I appeal the closure of my account?

Please note that account closure decisions are final. However, you remain entitled to a refund of any eligible balance once the process is completed.