Yes. We may suspend or close your account at any time, especially if there is a breach of our terms, suspected fraud, legal requirements, or security concerns.
2. Can I close my account on my own?
Yes. You can close your account anytime in the app by using the Delete Account option or by contacting the support team.
3. What happens to my balance if I close my account?
You will be asked to withdraw your funds or request a refund before your account is closed.
4. What happens if I don’t request a refund on time?
If you do not withdraw or request a refund within the communicated timeframe, your remaining balance may be forfeited.
5. Will I be notified if my account is closed?
Yes. We will notify you and guide you through the process for any eligible refund.
6. How do I receive my refund?
You will need to provide a bank account in your name. The name must match your CadRemit account.
7. What if my bank details don’t match?
This may delay your refund, and additional verification may be required.
8. Is there a deadline to request my refund?
Yes. You must submit your refund details within 60 days of our notification. After this, any remaining funds may be forfeited.
9. Would there be a fee for refunds?
Yes. Applicable fees such as processing, conversion, and bank charges may be deducted.
10. Can I change my payout currency after submitting a refund request?
No. Once selected, the payout currency cannot be changed.
11. How long will my refund take?
Refunds are processed within a reasonable timeframe after your details are verified.
12. Can transactions be canceled?
Yes. Transactions may be canceled if there are security concerns, such as suspected unauthorised access.