Why do I have a transaction limit?
Transaction limits are in place to help prevent fraud, meet regulatory requirements, and manage financial risk on the platform.

What determines my transaction limit?
Your limit is based on several factors, including your account type, verification level, transaction history, and jurisdiction of residence.

Can I increase my transaction limit?
Yes. In many cases, you can request a higher limit by submitting additional documentation such as a valid ID, proof of address, or source of funds.

What happens if I exceed my transaction limit?
When you exceed your limit, the transaction may be declined or delayed. You will be notified and guided on how to proceed.

How can I view my current transaction limit?
You can view your transaction limit directly in the app. Just tap  Settings, then  Account Info, and  Transaction Limit.

Why do you ask for my source of funds?
We are required by law to verify that the funds used on our platform are legitimate. This helps prevent money laundering, fraud, and other financial crimes.

 When will I need to provide my source of funds?
You may be asked to provide this when:

• You reach certain transaction thresholds. 

• You request a limit increase.

• There is an unusual pattern of transactions.

What documents can I provide as proof of the source of funds?

Accepted documents include:

• Recent payslips.

• Bank statements showing regular income.

• Tax returns.

• Business invoices or contracts.

• Pension or benefit statements.

What happens if I’m unable to provide a source of funds document?
Failure to provide required documentation may lead to restrictions on your account, including delays or denial of transactions.

Will my documents remain confidential and secure?
Yes. We take your privacy seriously. All submitted documents are encrypted and handled in compliance with data protection laws.

Why is my account restricted?
Accounts may be restricted due to incomplete verification, suspicious activity, violation of our terms, or pending compliance checks.

What should I do next if my account is restricted?
Please check your email or in-app notifications for specific instructions. You may be asked to upload a document or verify a transaction.

How long will it take to resolve my account restriction?
Most restrictions are resolved within 24–72 hours, depending on the nature of the issue and how quickly required documents are submitted.

Can I still receive or send money while my account is restricted?
In most cases, restricted accounts cannot perform transactions until the issue is resolved.

How can I update my account details?
You can update your profile information (e.g., name, address, phone number) directly in the app. Just tap Settings, then Profile. For sensitive changes, you may be asked to submit supporting documents.

How do I reset my password?
Tap Forgot Password on the login screen and follow the prompts. You’ll receive a password reset link via email or SMS.

How do I keep my account secure?
Use a strong, unique password, enable 2FA, and avoid sharing your login credentials. Always report any suspicious activity to our support team.

Can I have more than one account?
No. Each user is allowed to have only one verified account. Creating multiple accounts may result in restrictions or suspension.