Why am I getting suspicious IP activity when trying to transfer?

Please make sure that your VPN is turned off, as an active VPN may cause transaction failures. If you have a VPN enabled, kindly disable it before proceeding. 

Why can’t I transfer out of my account?

Please reach out to us via email, WhatsApp, along with the screenshot of the error message you received. 

Why am I not receiving OTP on my phone?

 Please, make sure that your phone number is active and can receive text messages. Also, note that this delay might be caused by network difficulties.

Why am I receiving an incorrect password/email when I try to sign in? 

Please add the email address linked with your account correctly. Additionally, make sure there are no spaces/characters before or between your password.

Why can’t I sign into my CadRemit account? 

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Make sure your internet is connected. Also, make sure you're using the app's latest version. If issues persist, check if you have enough space on your device, reinstall and install the app again and retry the process.

Why can’t I verify my ID?

Upload a clear and legible NIN e-card, international passport, or a driver’s license. Be informed that NIN slip, voters card, paper documents, photocopies, phone-captured images or scanned copies are not supported. If issues persist, please feel free to send us a DM on whatsapp, twitter or IG.

How I can reactivate my deleted account?

To reactivate a deleted account, you must submit an official reactivation request. Your request should include the email address associated with the account and the reason for the deletion.