I can’t remember my password. What should I do?
Tap Forgot Password on the login page and follow the steps. A reset link will be sent to your email, or an OTP will be sent to your phone number.
How can I know the current CadRemit Exchange Rates?
Sign in to your CadRemit app and tap Rates.
Can I receive CAD from someone else into my CAD Wallet?
No. Only self-funded CAD deposits are accepted.
How do I fix an Interac deposit that failed due to the wrong security answer?
Cancel and re-initiate the transaction with the correct credentials by copying and pasting the security question and answer exactly as provided.
Can I pay tuition to schools not listed in the app?
Yes, via Interac or EFT; kindly confirm if the school accepts it.
Why is there a $5 CAD refund fee?
It covers the processing fee for reversed CAD deposits.
What happens if I send below the 20 CAD minimum deposit?
The transaction won’t be processed. Cancel it through your bank.
Can I swap/convert one currency to another within the app?
No. Use the transfer feature to send directly.
Can I open multiple accounts?
No. Only one account is allowed per user.
When does my weekly transaction limit reset?
Your weekly transaction limit resets one week after your most recent transaction. However, please note that transfer limits are wallet-based. This means that even when you have exceeded your transfer limit in one wallet, you can still send funds from other wallets that are funded and the limits have not been exceeded.
How do I enable 2FA?
- Sign in to your app
- Tap More
- Tap Security, then enable 2FA.
Do you have a web version of the CadRemit app?
No. Only the mobile app is available at this time.
When does my daily transaction limit reset?
Your daily limit resets 24 hours after your most recent transaction, not at midnight. So it depends on the exact time you made it.
How can I get my statement of account?
- Sign in to your app
- Tap More
- Tap Account Statement.
- Choose whether you want to get a statement for your CAD, EUR, NGN, or USD wallet
- Choose a date range, then tap Request Statement.
Your Account Statement will be sent to the email address associated with your account
How can I see my Naira virtual account bank details?
- Sign in to your app
- Tap Deposit.
- Tap the NGN Wallet to see your bank details.
Why is there a $200 CAD tuition refund fee?
That’s a processing fee charged by the bank during the refund.
When does my weekly transaction limit reset?
Your weekly transfer limit resets one week after your most recent transaction. However, transfer limits are wallet-based. This means that even if you exceed your transfer limit in one wallet, you can still send funds from other wallets that are funded and have not exceeded their limits.
Do you accept third-party deposits from individuals?
No. We do not accept individual third-party deposits.
- CAD: Deposits must originate from a Canadian bank account held in your own name.
- USD: Deposits must originate from a US bank account held in your own name. Third-party deposits are only accepted from immediate family members with the same surname as you on your CadRemit account, or from registered businesses.
- EUR: Deposits must originate from a registered business or an account held in your own name. Individual third-party EUR deposits are not accepted.
What happens if I receive a third-party deposit?
Any deposit identified as a third-party deposit will be rejected and automatically refunded to the originating account when we receive the deposit.
Where will a rejected third-party deposit be refunded?
The refund will be sent back to the same account from which the original deposit was made. We are unable to redirect the refund to a different account.
Can the refund be sent to another account if the originating account is closed?
No. If the originating account has been closed, we cannot process the refund to an alternative account. Refunds can only be returned to the original originating account.
What should I do if the originating account has been closed?
Please reach out to the bank or financial institution associated with the closed account for assistance. Because refunds can only be returned to the original originating account, we cannot redirect the funds to another account.