I can’t remember my password. What should I do?
Tap Forgot Password on the login page and follow the steps. A reset link will be sent to your email or an OTP to your phone number.
How can I know the current CadRemit Exchange Rates?
Sign in to CadRemit, and tap Rates.
Can I receive CAD from someone else into my CAD Wallet?
No. Only self-funded CAD deposits are accepted.
How do I fix an Interac deposit that failed due to the wrong security answer?
Cancel and re-initiate the transaction with the correct credentials by copying and pasting the security question and answer exactly as provided.
Can I pay tuition to schools not listed in the app?
Yes, via Interac or EFT, kindly confirm if the school accepts it.
Why is there a $3 CAD refund fee?
It covers processing for reversed CAD deposits.
What happens if I send below the 20 CAD minimum deposit?
The transaction won’t be processed. Cancel it through your bank.
Can I swap/convert one currency to another within the app?
No. Use the transfer feature to send directly.
Can I open multiple accounts?
No. Only one account is allowed per user.
When does my weekly transaction limit reset?
Your weekly transaction limit resets exactly 7 days after your most recent transaction, not at the start of the calendar week (e.g., not every Monday).
How do I enable 2FA?
Sign in to your app
Tap More
Tap Security, then enable 2FA.
Do you have a web version of the CadRemit app?
No. Only the mobile app is available at this time.
When does my daily transaction limit reset?
Your daily limit resets 24 hours after your most recent transaction, not at midnight. So it depends on the exact time you made it.
How can I get my statement of account?
Sign in to your app
Tap More
Tap Account Statement.
Choose a date range, then tap Request Statement.
Your Account Statement will be sent to the email address associated with your account
How can I see my Naira virtual account bank details?
Sign in to your app
Tap Deposit.
Tap the NGN Wallet to see your bank details.
Why is there a $200 CAD tuition refund fee?
That’s a processing fee charged by the bank during the refund.