How long does the verification process take?

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  Bank to bank transfers, also known as EFT transfers, typically take 48 business hours to process. For quicker transactions, we recommend using the e-transfer option, which can be completed within minutes.

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  School fees payments are processed on the same day they are initiated; however, it's common for educational institutions to confirm receipt within 3-5 business days. To learn how to pay school fees, click here.

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• Why was my KYC verification unsuccessful?

  To ensure successful verification, the uploaded ID must be the original copy and not expired. Reasons for ID verification failure may include: • Uploading a non-accepted form of government ID. For list of acceptable government ID, click here. • ...

• What should I do if my verification fails?

  If your verification fails, please ensure that you have submitted the correct and original documents and followed all instructions. If the issue persists, Click here contact our support team for assistance.