What should I do if I don’t receive the OTP verification for email?

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• Can I receive CAD into my wallet from another person?

  Currently third party CAD deposits are not allowed. If you want to receive money from someone, they would need to download the app, deposit funds into their own account, and then send money to you.

• How long does the verification process take?

  The KYC verification process is automated and typically takes between 3 to 5 minutes to complete, provided all instructions are followed correctly.

• Why was my KYC verification unsuccessful?

  To ensure successful verification, the uploaded ID must be the original copy and not expired. Reasons for ID verification failure may include: • Uploading a non-accepted form of government ID. For list of acceptable government ID, click here. • ...

• What should I do if my verification fails?

  If your verification fails, please ensure that you have submitted the correct and original documents and followed all instructions. If the issue persists, Click here contact our support team for assistance.

• What information do I need to provide to create an account?

  You will need to provide your email address, name, password, and PIN. Additional information may be required for full account verification.