Why was my KYC verification unsuccessful?

To ensure successful verification, the uploaded ID must be the original copy and not expired.

Reasons for ID verification failure may include:

• Uploading a non-accepted form of government ID. For list of acceptable government ID, click here.

• Uploading an Expired ID.

• Uploading a copy of a scanned ID on another device.

• Uploading a temporary or paper copy of an ID.

• Uploading a blurry image of the ID card.

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How long does the verification process take?
The KYC verification process is automated and typically takes between 3 to 5 minutes to complete, provided all instructions are followed correctly.
What forms of identification are accepted for KYC verification?
For Nigerian identification, we accept the following: • Driver's license • Travel passport • National ID Card For Canadian identification, we accept: • Driver's licenses • Permanent Resident Card • National ID Card • Travel passport
What should I do if my verification fails?
If your verification fails, please ensure that you have submitted the correct and original documents and followed all instructions. If the issue persists, Click here contact our support team for assistance.
What should I do if I don’t receive the OTP verification for email?
You should Check your spam or junk folder of your mail. If issue persist, Click here to contact support
Who is Eligible to Register on the CadRemit App?
User has to be 18 and above to complete the verification process.

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